Case Study

12 Buildings. Zero Visibility. One Transformation.

How we helped a commercial real estate portfolio move from fragmented data and frustrated teams to portfolio-wide visibility, predictive operations, and sustainable savings — without sacrificing tenant comfort.

🏢

Portfolio Visibility

Every building, every system — visible in real time for the first time

🔮

Predictive Operations

Problems caught before tenants notice

🌱

Sustainable Savings

Energy costs down without comfort trade-offs

💪

Team Confidence

Facilities teams empowered, not overwhelmed

Before — The Problem That Existed

Energy Costs Rising. No One Knew Why.

The situation: A commercial real estate portfolio with 12 mixed-use properties. Energy costs had risen 23% over three years with no clear explanation. New ESG reporting requirements from investors were looming. Each building operated independently — there was no portfolio-wide visibility.

The human reality:

Facilities managers were overwhelmed, constantly firefighting
Leadership demanded sustainability progress but couldn't define success
Tenant complaints about temperature were rising month over month
The sustainability team had targets but no roadmap to achieve them
A previous "smart building" initiative had failed — expensive sensors, no insights

What they'd tried before:

Building management systems that created more data, not more clarity
Consultants who delivered reports that gathered dust on shelves
Point solutions that didn't talk to each other

"Cut energy costs" vs. "Keep tenants comfortable" felt like an impossible trade-off. Every efficiency gain seemed to come at the cost of complaints.

The Shift — What Changed

We Didn't Start with Technology. We Started with Understanding.

How we engaged: We spent the first three weeks on-site with facilities teams, not in boardrooms. We listened to the people who actually ran the buildings daily. We mapped data sources — and discovered 60% of sensor data was going nowhere. We found that buildings were competing against each other's schedules.

The Key Insight

The problem wasn't efficiency — it was coordination. HVAC systems in connected buildings were working against each other. Peak demand wasn't about usage; it was about timing.

What made this different:

We didn't sell software. We built understanding first.
Started with one building as a pilot — proved value before scaling
Trained facilities teams to use the tools, not just installed them
Created dashboards for operators AND executives — different views, same truth

The turning point: When facilities managers started predicting problems before tenants complained, everything shifted. They went from defensive to confident.

Week 1-3

Discovery & mapping

Month 2

Pilot building live

Month 4

Portfolio rollout

Month 6

Full visibility achieved

What Visibility Looks Like

A glimpse of the unified view that replaced fragmented spreadsheets and disconnected systems.

15%

Energy Reduction

vs. baseline year

40%

Fewer Complaints

tenant comfort issues

$2.1M

Annual Savings

across portfolio

85%

Predictive Accuracy

issues caught early

Tower One (Office)

Energy Savings ↓ 18%

Peak Load Reduction 142 kW → 118 kW

Monthly Savings $28,400

Tenant Complaints 12 → 3 /month

Plaza Center (Mixed-Use)

Energy Savings ↓ 14%

Peak Load Reduction 168 kW → 145 kW

Monthly Savings $31,200

Tenant Complaints 18 → 5 /month

Atrium Mall (Retail)

Energy Savings ↓ 12%

Peak Load Reduction 195 kW → 172 kW

Monthly Savings $24,800

HVAC Optimization In Progress

Portfolio Performance

12 Buildings · 1.8M sq ft · Real-Time Monitoring

98.2%

System Uptime

247

Issues Prevented

72 hrs

Avg. Early Warning

After — Value Created

From Firefighting to Forward-Looking

Immediate outcomes:

Energy consumption dropped meaningfully within 6 months
Tenant comfort complaints decreased significantly
Facilities team morale improved — they had tools that actually helped
Leadership gained portfolio-wide visibility for the first time

Capabilities unlocked:

Predictive maintenance: problems caught before they become emergencies
Demand coordination: buildings working together, not against each other
ESG reporting: automated, accurate, investor-ready
Scenario planning: "what if" modeling for new acquisitions

Strategic value: Sustainability became a competitive advantage in tenant acquisition. The portfolio became a model for future acquisitions. Operating costs are now predictable, not surprising. The sustainability team has a roadmap they can actually execute.

What's Now Possible

"For the first time, we can see every building, every system, every trend — and we know what to do about it. Sustainability isn't a cost center anymore. It's how we compete."

"We'd been burned before by 'smart building' promises. FyreOps was different. They didn't start with technology — they started by understanding how we actually work. Now my team catches problems before anyone else notices. That's never happened before."

— Director of Building Operations, Commercial Property Portfolio